Metrics of an employee communication are divided into three blocks:

  • Metrics for all contacts, that is, any communication of an employee,

  • Metrics for internal contacts, that is, communication within the organization,

  • Metrics for external contacts, that is, communication with people outside the organization.

For each block of metrics Yva calculates:

The Number of received emails

The Number of sent emails

The Average response time to emails

The Percent of responses to emails