Metrics of an employee communication are divided into three blocks:
Metrics for all contacts, that is, any communication of an employee,
Metrics for internal contacts, that is, communication within the organization,
Metrics for external contacts, that is, communication with people outside the organization.
For each block of metrics Yva calculates:
The Number of received emails
The Number of sent emails
The Average response time to emails
The Percent of responses to emails