Make sure that you have administrator access to your Atlassian account, as the following actions require these rights.
Setting up your Attlassian Account
To successfully connect and use the application Yva.ai Connector for Atlassian JIRA Cloud (US) you need to make sure that:
each user has the Full name and Email address parameters set to the Anyone level. These settings can be set in https://id.atlassian.com/manage-profile/profile-and-visibility.
Installing the app Yva.ai Connector for JIRA Cloud (US)
Install the application Yva.ai Connector for JIRA Cloud (US). The installation must be performed with Jira Cloud administrator rights.
Data source configuration
In your Yva, go to the "Administration - Manage sources" section.
Select the source "Jira" - "Jira Cloud".
Specify the values of all fields and click the "Connect" button.
Users added to the platform from the Atlassian Jira Cloud source will appear no earlier than an hour after the source is connected due to technical features.